Do table reservations cost a commission per guest?
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No. Table reservations are part of the BauDir Premium plan: a fixed monthly price, no fee per guest, per reservation or per evening, no setup fee, cancellable monthly. How many guests book through the page makes no difference to the price.
Do my guests need an account or an app?
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No. Guests book through a link in a normal browser – even straight from Instagram, WhatsApp or Google Maps. They enter name and e-mail, optionally phone and a note. By e-mail they receive a personal link through which they can see the status of their reservation and cancel it.
How does the system prevent double bookings?
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Table-exact. Every reservation takes exactly one table for the set duration, for example two hours. Even a request you have not answered yet holds its table until you decide. If two guests request the last free table in the same second, only one gets it – the other sees "just taken" and picks another time without retyping their details. The same check runs when you confirm, change a table or add a reservation yourself.
Which table does the guest get – and what about large groups?
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The guest does not pick a table. The page assigns the smallest free table that fits the party size; you can move the reservation to another free table at any time. Tables are not combined automatically. For larger groups you set a maximum party size – anyone who enters more gets your phone number, and you plan the group personally.
Can I add phone bookings?
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Yes. With "+ Add reservation" you enter a phone booking in the same overview: date, time, party size, name and a free table. The time can be chosen freely, even outside your online hours. The guest’s e-mail and phone are optional; if you enter an e-mail address, BauDir sends them the confirmation if you wish.
Which e-mails go out automatically?
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For every online request the guest gets a confirmation of receipt and you get a message with all details. After your decision the guest receives the confirmation with a calendar file or the decline with your message. If you cancel, the guest learns about it; if the guest cancels, you do. The sender is your venue "via BauDir", replies go to your contact address or to the guest.
Do I have to confirm every request?
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Yes, on purpose. A request only becomes a fixed reservation once you confirm it, and the page tells the guest so clearly. That way you decide yourself whether the group of twelve fits on Friday evening. You see new requests by e-mail, at the top of the overview and as a number in the menu. If a request stays unanswered until the requested time, it expires.
Can the guest cancel themselves?
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Yes, until the start of the reservation via the personal link from their e-mail. You get a message right away, and the table is free again for new requests.
How do guests get to the reservation page?
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Through the "Book" tab in your app, the "Book a table" block on your pages, buttons with the "Book a table" link target – or directly through the link you put into your Google Business Profile, your Instagram bio or a WhatsApp message. There is a QR code for the menu, table stands and the shop window.
Will my reservations show up on Google?
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The reservation page and the start page of your app describe your venue for search engines in machine-readable form (schema.org): name, address, phone, "Reserve a table" as an action and – if your app has a map – the location. That helps search engines and AI assistants attribute the reservation correctly; whether and how Google displays it is up to Google. You can also add the link to your Google Business Profile yourself.
What happens to the guests’ data?
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Name, e-mail, phone and note are visible only to your venue in the admin area, never in the app and never to other guests. The form carries a privacy notice the guest confirms before sending. Deletion is automatic 90 days after the reservation date, declined, cancelled and expired requests already 30 days after it. Hosting and e-mail delivery run on servers in Germany.
Can my staff manage the reservations?
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Yes. Under "People & access" you create an account for service staff with the "Reservations" permission. They see overview, requests, tables and settings of the reservations – they do not edit the rest of your app.
Can I switch table reservations off again?
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Yes. Under Settings → Features you switch table reservations off and back on at any time. When switched off they disappear from the menu and the app; your tables and reservations stay stored, and guests with a reservation can still open their personal link.
What do table reservations cost?
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Nothing extra. They are included in the Premium plan – no surcharge, no limit on reservations and no commission. Cancellable monthly, no setup fee. The trial includes all Premium features, so you can set up tables and times and run through the whole flow before you decide.